We are committed to ensuring that you are fully informed about our refund and return methods and procedures. These policies are applicable to orders within India.
Thank you for choosing to shop at WebForYou.Store. We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.
Return Request Period
If you wish to make a return, please submit a request within 48 hours of receiving the product. Any requests received after this period may not be accepted.
Damaged Product
If you receive a damaged product, please provide an unboxing video that clearly shows the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Missing Items
If any items are missing from your order, please share an unboxing video displaying the remaining items. Inform us within 48 hours of delivery. We will review the situation and, if confirmed, issue a refund for the missing item(s).
Exchange for Wrong Product
If you accidentally ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility, as we are a wholesale website and not a retail one. Please contact our customer support team for further instructions on how to proceed with the exchange.
Policy for Custom-Printed Products
- Order Cancellation: Once an order for a printed product is placed, it cannot be canceled due to the production costs associated with printing and the inability to resell customized items.
- Undeliverable Shipments: If a shipment cannot be delivered by the designated courier, we will arrange for the shipment to be sent via an alternative courier service. However, the product will not be accepted back under any circumstances.
Delayed Deliveries by Courier
- If delivery occurs beyond the standard time frame (e.g., 1-2 months due to courier delays), we will work with the courier service to address concerns on a case-by-case basis, provided the delay was indeed related to the courier.
- We recommend tracking your order regularly and contacting us if the parcel shows no updates within 15 days of dispatch.
Exceptions
We cannot assume responsibility for unreported damages or claims made beyond the above timelines. These measures are in place to adhere to courier regulations.
Refund Eligibility
Refunds will be processed for eligible returns based on the following criteria:
- Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
- Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
Original Condition and Packaging
To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
Return Shipping
The cost of return shipping will be your responsibility unless the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Rejection/Denial of Parcel Policy
If you reject or deny acceptance of the parcel after it has been dispatched, the following deductions will apply:
- Shipping Charge: Two times the original shipping charge will be deducted (this includes the cost of both forward and reverse shipping).
- Packing Charge: 10% of the product value will be deducted as a packing charge.
These deductions will be made before issuing any refunds.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 days from the date of receipt.
Please note:
- The return will be processed only if:
- The product was not damaged while in your possession.
- The product is not different from what was shipped to you.
- The product is returned in its original condition.
- An unboxing video is provided.
The refund is only possible if the product is unused, undamaged, and returned with the original packaging, receipt, and invoice. The refund will be processed once the product reaches our premises.
If you believe the product received is not as shown on the site or does not meet your expectations, please notify our customer service within 24 hours of receiving the product. Our Customer Service Team will review your complaint and take appropriate action.
Contact Us
Address:
WebForYou.Store
[Your Business Address]
Phone: +91 8882212204
Email: [email protected]
For any questions, you can easily contact us. Support is available Monday to Saturday from 9:00 AM to 7:00 PM.