At WebForYou.Store, customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. However, if you encounter any issues with our services or have grievances regarding our products, payments, or overall experience, we are here to assist you.
How to Raise a Grievance
If you experience any issues or have concerns, please follow the steps below to ensure your grievance is addressed promptly:
Customer Support:
You can reach out to our customer support team via the following methods:
- Email: [email protected]
- Phone: +91-8882212204
- Live Chat: Available on our website during working hours.
Provide the Following Details:
When submitting your grievance, please include:
- Your full name and contact information (email, phone number).
- Order number or transaction ID (if applicable).
- A brief description of your grievance or issue.
- Any relevant screenshots or supporting documents (if applicable).
Acknowledgement
Upon receipt of your grievance, we will acknowledge it within 48 hours.
Resolution Timeline
Our aim is to resolve all grievances within 7 working days. In cases where more time is needed, we will notify you of the expected resolution date.
Grievance Officer Contact
If the issue is not resolved satisfactorily through our customer support channels, you can escalate the matter to our Grievance Officer. Our Grievance Officer is committed to addressing and resolving all customer concerns promptly.
Grievance Officer Contact Details:
- Name: Deepak Sharma
- Email: [email protected]